Everyone you name has the lead before the caller dials the next number.
Korinca’s lead alert is a speed-to-lead alert for home service contractors. The moment a lead comes in, a call, a web form or any other source, it texts every phone on your list: the owner, the dispatcher, the tech on call. It carries the lead source, name, number, language, address, service and notes. Even if a caller hangs up after one ring, Korinca already has the number and the alert still goes out, so someone can call back right away.
Owner or dispatcher? Everyone who would actually pick up.
Lead routing is the rule that decides whose phone a new lead lands on. Korinca’s lead alert is a routing rule for home service contractors that sends one identical alert to every number the owner designates, at the same second, because a single owner alert is a single point of failure. Owners drive, owners are under a sink, owners sleep.
Every product in this corner of the market says “owner alert”. That is one phone. A crew that answers callbacks is three or four, and the list changes with the week. So the list is yours: you add a number, you take one off, and the next lead proves it.
- The ownerBecause it is your money on the line, you see every lead. That includes the ones you never planned to call back yourself.
- The dispatcherThe person who actually returns calls gets the same alert at the same second, not a forwarded screenshot ten minutes later.
- Whoever is on the phone todayThe tech on call, the office manager, your partner on weekends. You set the on-call roster; the alert follows it.
- Anyone you add tomorrowYou configure the list yourself. Adding a number is not a support ticket and not a paid seat.
A full lead summary, not “you missed a call”
A call summary is the short write-up of what a customer wanted. Korinca’s lead alert is a call summary for home service contractors with the lead source on the first line, so the person calling back already knows who they are dialing, in what language, about what job, and which lead source it came from.
- Lead sourceSearch ads, the map listing, social media, organic, a web form, a referral. It is printed on the first line, before the name.
- Name and phoneTappable. You are dialing back from the alert, not retyping a number off a screenshot.
- LanguageEnglish or Spanish. You know who to put on the callback before it rings.
- AddressTappable too. The tech reads the alert and knows whether it is fifteen minutes away or across the city.
- Main service and job typeHouse lockout. Burst pipe. No cooling. The triage the customer already gave, in their words.
- NotesWhat they asked that did not fit a field. The price question you will have to answer lands here too.
A lockout. A burst pipe. An upstairs unit blowing warm. Three examples and not a limit: every lead becomes the same alert, in the same shape, in English or Spanish, for any business that runs on leads. Your dispatcher learns to read it once.
Lead comes in → alert goes out → a person calls back
Most callbacks arrive long after the customer has hired.
Speed to lead is the time between a customer reaching out and a real person reaching them back. The industry benchmarks for it do not survive a look at their sources. Every figure we could find traces back to a blog citing a report nobody can open, so we are not going to add another one. What we will say is what the software does: the alert is sent the moment the lead comes in, not batched, not queued behind a sync, and not waiting for anyone to open a dashboard.
And the sentence that puts a price on it: a paid call is not a booked job. If the phone is not answered, a business can keep paying for lead volume without ever filling the calendar.
No citation for this one: it is what the two words mean. A charge for a call and a job on the calendar are different events, and only the second one pays.
Missed call text-back, wiring two tools together, or answering the call
Missed call text-back is an automation that texts the caller once nobody picks up. Korinca is the other direction: it picks up, and then alerts your people. Here is the honest comparison of the three things a contractor can actually do on Monday.
Missed call text-back
An automation that texts the caller after nobody picked up: “Sorry we missed you. How can we help?” It is better than a voicemail nobody checks. But it only starts after you have already lost the first-answer race, it asks the customer to do the work of explaining themselves a second time, and it leaves you with a text thread instead of a job.
Wiring one tool to another by hand
Match up the fields yourself, fire a text. It works until a field is renamed, a plan limit is hit, or the one person who built it leaves. Search for how to notify your field team instantly and this is almost all you find: nine automation templates and no product. The recipe is yours to maintain forever.
Answer first, then alert everyone
The call gets answered in English or Spanish, the details are taken during the call, and the moment it ends the complete lead lands on every phone on your list. Forms and every other lead source trigger the same alert. Nothing to build, nothing to maintain, and the customer never had to leave a message at all.
The alert hands off to a person. It never prices the job.
A lead alert is a handoff, not a sale. Korinca’s alert is the last thing the software does on a lead for home service contractors: it answers, it captures, it files and it notifies. Then it stops, because pricing a job means reading the customer, knowing the neighborhood and knowing what the week can absorb.
No robot voice quoting your customer. No bot committing you to a time window you cannot make. Just a complete lead on the right phones, and the seconds you need to earn the work.
- Goes out the moment a lead comes in, from a call, a form or any other source
- Keeps the number and alerts your team even if the caller hangs up after one ring
- Reaches every number on the list you configure
- Carries lead source, name, phone, language, address, service, job type and notes
- Writes the same lead into your CRM with its source attached
- Arrives by text today, and by push in the Korinca app soon
- Quotes a price to your customer
- Commits you to a time window, or closes the job
- Sends email
Questions about speed to lead and lead alerts
What is speed to lead, and how fast should a contractor call a lead back?
Speed to lead is the time between a customer reaching out and a real person reaching them back. We do not repeat the industry benchmarks for it, and that is deliberate: the figures passed around this industry trace back to blog posts citing reports nobody can open. And a homeowner standing in a flooded kitchen does not need a statistic to explain why they dialled the next ad. Korinca shortens that gap by alerting your team the moment the lead comes in, from a call, a form or any other source, so the callback is a decision your dispatcher makes in seconds instead of a task that resurfaces tomorrow.
What if the caller hangs up before anyone answers?
Korinca already has the number. Even if the call lasts a single ring, the alert still goes out with the number and the lead source, so someone on your team can call back right away instead of finding a missed call hours later.
Do leads from forms and other sources trigger the alert too?
Yes. Any lead triggers it, whatever the source: a call, a web form, social media, a referral. It goes out the moment the lead comes in, with the lead source on the first line.
Should the owner or the dispatcher get the lead notification?
Both, and anyone else who would actually pick up the phone. This is the question most lead routing advice leaves unanswered, and the honest answer for a home-service crew is that a single owner alert is a single point of failure: owners drive, owners are under a sink, owners sleep. In Korinca you list the numbers that should receive the alert: the owner, the dispatcher, the tech on call, the office manager. The same complete alert lands on all of them at the same second. You change that list yourself, whenever the on-call roster changes.
Can I get an SMS alert to my technicians when a customer calls?
Yes. Today it goes as a plain text message to the phone they already carry, with nothing to install, whether the tech is on a job, driving or between calls. Every number on your list receives the same alert at the same moment. Push notifications in the Korinca app are coming soon for the crews that prefer them.
What is inside the alert? Is it a call summary?
It is the whole lead, in one screen. The lead source is on the first line, followed by the customer's name, phone, language, address, main service, job type and any notes they gave. What they asked about price is in there too. That is why the callback can open with “Hi, calling about the lockout you phoned in” instead of “what was this regarding?”. A prepared callback in the first minute wins work that a cold one an hour later does not.
How is this different from missed call text-back?
Missed call text-back starts after the call was missed: the customer gets an apology text and has to explain the job over text, usually while the next business is already calling them. Korinca answers the call, so there is nothing to apologize for, and the alert goes to your people instead of to the customer. If you already run missed call text-back, the difference you will feel is that the caller stops being the one who has to follow up.
Do I need to wire tools together or add an integration to get the alerts?
The alert is part of the product, not a recipe you assemble and then own. Search for how to instantly notify a field team about a new lead and you will mostly find automation templates: wire one tool to another, match up the fields, send the text through a separate messaging service. They work right up until a field changes or the person who built it moves on. Korinca answers the call, writes the lead and sends the alert in one system, so there is nothing wired together for you to repair.
Does the alert also come by email?
No, deliberately. Email is where a lead goes to wait behind forty other messages, and a home-service lead does not survive that wait. The alert arrives by text today, and by push in the Korinca app soon. If you want a record rather than an interruption, the same lead is already written into your CRM with its source attached. The alert is for acting, the CRM is for looking things up.
Does Korinca quote a price or close the job?
It answers, captures the details, files the lead and alerts everyone on your list. It does not price the work, does not promise a time window and does not close the sale. A person does that, because pricing a home-service job means reading the customer and knowing what the week can absorb. The alert exists to put that person in front of a warm lead while it is still warm.
The alert starts with a lead your AI receptionist answered or a form took, lands the same lead in your CRM with its lead source attached, and ends up in The Truth, where every lead source is read by what it cost and how many jobs it really closed. The nearest thing to this that isn’t this is missed-call text-back, which fires after the call is already lost: the honest comparison →
Never miss a lead. Know exactly what pays.
In five minutes, Team Korinca shows you the receptionist answering a real call in English and Spanish, and the report that tells you what each lead source cost and how many jobs it closed.
- Set up by our team
- On the number you already have
- English and Spanish
También contesta en español.